Call Center Performance Metrics and KPIs for Managers and Clients
Assessing customer service operations and satisfaction levels requires an understanding of call center metrics and KPIs. These metrics are invaluable for both managers and call center clients.
Preventing AI Hallucinations in Voice Apps: From Theory to Practice
In the era of AI’s continually advancing technology, the phenomenon of AI hallucinations in voice-driven applications poses a notable challenge, threatening the integrity of user interactions and overall safety. As we delve into this comprehensive exploration, our goal is to offer actionable insights into understanding, addressing, and ultimately preventing AI hallucinations from diminishing the potential […]
20 Business Phone Statistics
Your business phone system is an essential asset that plays a pivotal role in your company’s success. Therefore, understanding the dynamics of your phone communication is vital for enhancing customer service and achieving your business objectives. However, making informed decisions in this regard requires access to valuable real-time data and statistics. […]
The Future of Business Communication: Comparing Phonely, VoIP, and Traditional Phone Systems
In today’s ever-changing world of business, effective communication is the bedrock of success. The ability to connect, collaborate, and gain valuable insights from each interaction can either make or break a company. As businesses navigate this complex terrain, they have a host of communication options at their fingertips. When considering phone support, three of […]