What is an AI IVR?
An AI IVR (Interactive Voice Response) is a system that uses Artificial Intelligence in an IVR menu to respond to customer inquiries in a natural and human-like way. Early versions of IVR used number keys on the phone to interact with the users. More recent conversational IVR systems use voice input. These technologies were good […]
Navigating Customer Support with Conversational AI: The Ultimate Guide
Introduction The integration of Conversational AI, including voice assistants and AI-driven chatbots, marks a significant leap forward in the digital transformation of customer support. This evolution facilitates more intuitive, human-like interactions between businesses and customers, thanks to advanced technologies. Voice-based Conversational AI, particularly, offers real-time, hands-free communication, mirroring natural human conversations more closely than ever […]
The Future of Patient Safety: Combatting AI Voice Hallucinations
Introduction In the rapidly evolving healthcare landscape, artificial intelligence (AI) has emerged both as a beacon of hope and a source of new challenges. Among these challenges, AI voice hallucinations stand out as a significant concern, posing unforeseen risks to patient safety. This blog aims to delve into this issue, exploring strategies and innovations intended […]
20 Business Phone Statistics
Your business phone system is an essential asset that plays a pivotal role in your company’s success. Therefore, understanding the dynamics of your phone communication is vital for enhancing customer service and achieving your business objectives. However, making informed decisions in this regard requires access to valuable real-time data and statistics. […]
The Future of Business Communication: Comparing Phonely, VoIP, and Traditional Phone Systems
In today’s ever-changing world of business, effective communication is the bedrock of success. The ability to connect, collaborate, and gain valuable insights from each interaction can either make or break a company. As businesses navigate this complex terrain, they have a host of communication options at their fingertips. When considering phone support, three of […]