Build a High-Impact Quality Assurance Contact Center Process
All successful contact centers are known to prioritize 2 things, customer satisfaction and operational efficiency. This means providing the best customer service at the lowest operating costs possible. That’s where a quality assurance department comes in. A well-structured QA process can help remove inconsistencies, improve agent performance, and increase customer trust. A call center quality […]
Call Center Performance Metrics and KPIs for Managers and Clients
Assessing customer service operations and satisfaction levels requires an understanding of call center metrics and KPIs. These metrics are invaluable for both managers and call center clients.
Business Communication: A Tool for Effective Leadership
In business, success often comes down to who you know rather than what you know. That’s why effective business communication is more than a skill that needs to be checked off. How you as a leader communicate with your workforce and vice versa, is also a great predictor of the success of your organization. Here, […]
The Age of Empathetic AI: How Artificial Intelligence is Being Developed to Communicate with Emotional Intelligence
Artificial Intelligence (AI) has revolutionized the way we interact with machines. From chatbots to virtual assistants, AI has become an integral part of our daily lives. However, one aspect that has been lacking in AI development is empathy. Traditional AI systems have been criticized for their inability to understand and respond to human emotions. But […]
How to Train My Workforce to Be AI Literate
In an era where artificial intelligence (AI) is transforming industries, equipping your workforce with AI literacy is no longer optional—it’s essential. At Phonely, we understand the critical role AI plays in modern business operations, from revolutionizing customer service to providing unparalleled insights. Here’s a comprehensive guide to training your workforce to be AI literate, empowering […]
Combating Burnout with AI: A Detailed Analysis
Burnout has become a pervasive issue in modern workplaces, with far-reaching consequences on employee well-being and organizational productivity. In response, industries are increasingly turning to artificial intelligence (AI) as a means to alleviate this growing issue. This report delves into the various applications of AI in combating burnout, and hears from experts on the future […]
Building Trust in AI Systems: Key Strategies for your Organization
As artificial intelligence (AI) models continue to advance and tools based on them continue to permeate various sectors of industry, the question of trust in these systems becomes increasingly paramount. Consequently, organizations that aim to integrate AI technologies into their operations must address the ethical considerations of such technology. This must be done to ensure […]