Is Customer Service Automation worth it?
Customer service expectations are on the rise. Every day on LinkedIn or X, some brand or other is trending because they are quirky, and creative. But how do they have room for creativity, when the sheer load of customer inquiries is overwhelming enough? That’s where customer service automation comes in. With basic service tasks like […]
5 Call Tracking Software Picks for 2024
Take the guesswork out of marketing success. Get software that tracks calls, captures conversation data, and improves lead quality. A call tracking software can offer detailed attribution for marketing efforts and help you optimize ad spend. It tracks phone calls, identifies customer intent, and increases conversion rates by giving you actionable insights. We’ve put together […]
How to Improve Customer Service in Banks?
Banking apps, smart contact centers, and automation with AI have traditional banks on their toes. As FinTech platforms release new financial management tools, expectations from traditional banks have shifted significantly. With an increasing demand for convenience and a rise in remote work, going to branch locations is not a viable solution for many. There’s also […]
What is an AI IVR?
An AI IVR (Interactive Voice Response) is a system that uses Artificial Intelligence in an IVR menu to respond to customer inquiries in a natural and human-like way. Early versions of IVR used number keys on the phone to interact with the users. More recent conversational IVR systems use voice input. These technologies were good […]
Contact Center as a Service (CCaaS), the Contact Center Benchmark
Contact Center as a Service (CCaas) solutions is the greatest development for enterprise-level contact centers in recent years. As a successor to on-site server-based software suites, CCaaS programs offer a unified communications platform that combines PBX (Private Branch Exchange), IVR (Interactive Voice Response), ACD (Automatic Call Distributor), and legacy telephony. With a CCaaS you don’t […]
The Future of Patient Safety: Combatting AI Voice Hallucinations
Introduction In the rapidly evolving healthcare landscape, artificial intelligence (AI) has emerged both as a beacon of hope and a source of new challenges. Among these challenges, AI voice hallucinations stand out as a significant concern, posing unforeseen risks to patient safety. This blog aims to delve into this issue, exploring strategies and innovations intended […]
20 Business Phone Statistics
Your business phone system is an essential asset that plays a pivotal role in your company’s success. Therefore, understanding the dynamics of your phone communication is vital for enhancing customer service and achieving your business objectives. However, making informed decisions in this regard requires access to valuable real-time data and statistics. […]
The Future of Business Communication: Comparing Phonely, VoIP, and Traditional Phone Systems
In today’s ever-changing world of business, effective communication is the bedrock of success. The ability to connect, collaborate, and gain valuable insights from each interaction can either make or break a company. As businesses navigate this complex terrain, they have a host of communication options at their fingertips. When considering phone support, three of […]