Is Customer Service Automation worth it?
Customer service expectations are on the rise. Every day on LinkedIn or X, some brand or other is trending because they are quirky, and creative. But how do they have room for creativity, when the sheer load of customer inquiries is overwhelming enough? That’s where customer service automation comes in. With basic service tasks like […]
How to Improve Customer Service in Banks?
Banking apps, smart contact centers, and automation with AI have traditional banks on their toes. As FinTech platforms release new financial management tools, expectations from traditional banks have shifted significantly. With an increasing demand for convenience and a rise in remote work, going to branch locations is not a viable solution for many. There’s also […]
What is First Call Resolution?
First Call Resolution (FCR) or First Contact Resolution customer service metric. It’s a measure of the support team’s ability to resolve an issue or query within the first call/interaction itself. A good FCR rate means that your support team is efficient and effective with the support that they provide. A high FCR rate indicates better […]
Convert Inbound Leads into Customers with AI Phone Agents
In the fast-paced world of business, the ability to convert inbound leads into customers is crucial for growth and revenue. AI phone agents, like those developed by Phonely, offer a transformative approach to managing inbound leads, making the conversion process more efficient and effective. In this blog post, we’ll explore how AI phone agents can […]
Cost of no-shows: AI Agents offering a solution
No-shows, or missed appointments, represent a significant financial burden to the healthcare industry. Beyond the economic impact, they disrupt schedules, waste valuable resources, and can negatively affect patient health outcomes. AI phone agents, such as those offered by Phonely, present a promising solution to reduce no-show rates significantly. In this blog, we dive into the […]