Contact Center AI (CCAI): Unlocking Personalized, Efficient Service
Customers are increasingly looking for personalized service experiences. Something that makes them feel that a brand cares about them. Those who offer the best customer service, become champions in the market and have a loyal customer base. But how can you do that at an enterprise level? How do you offer personalized support that is […]
Are AI Calls Legal and How can I Use them Ethically?
Yes, technically, AI calls are legal but their use is now heavily regulated, and rightfully so. These new regulations are there to protect consumers and ensure that businesses act fairly and transparently. As a business, if you don’t comply with these regulations, you are looking at significant penalties and even legal action. But even with […]
What is an AI IVR?
An AI IVR (Interactive Voice Response) is a system that uses Artificial Intelligence in an IVR menu to respond to customer inquiries in a natural and human-like way. Early versions of IVR used number keys on the phone to interact with the users. More recent conversational IVR systems use voice input. These technologies were good […]
Top 5 AI Phone Providers in 2024: Expert Review of Competitors, Alternatives, Pricing, and Features
As a contact center, you’re no longer in the early days of figuring out how to handle customer inquiries. You have a steady stream of calls, your service metrics are solid, and now you’re looking to reduce overhead while scaling your operation. This article walks you through the top AI call-answering services in the space […]
Are AI agents the future of contact centers? Or is it all just hype?
There have been a fair share of hot potatoes being dropped around in 2024; CEO and Managing Director of IT giant Tata Consultancy Services (India’s second largest company) said recently in an interview with the Financial Times that “AI could kill off most call centers”. (https://www.ft.com/content/149681f0-ea71-42b0-b85b-86073354fb73) Another hot potato was dropped (shared) on X: Phonely’s […]
Leveraging AI phone agents for Efficient Lead Follow-Up
In today’s competitive business landscape, leveraging artificial intelligence (AI) for lead follow-up can significantly enhance efficacy and productivity. At Phonely, we offer advanced AI-driven phone services that transform the way businesses handle inbound and outbound calls. However, ensuring compliance with Federal Communications Commission (FCC) regulations is paramount. This blog post will explore how to effectively […]
Convert Inbound Leads into Customers with AI Phone Agents
In the fast-paced world of business, the ability to convert inbound leads into customers is crucial for growth and revenue. AI phone agents, like those developed by Phonely, offer a transformative approach to managing inbound leads, making the conversion process more efficient and effective. In this blog post, we’ll explore how AI phone agents can […]
Open AI Revolutionizes AI Again: Introducing GPT-4o
In a groundbreaking announcement, OpenAI has unveiled GPT-4o, a revolutionary advancement in the realm of conversational voice-based AI. With GPT-4o, OpenAI has not only raised the bar for AI capabilities but has also hinted at the pivotal role conversational voice-based AI will play in shaping the future of artificial intelligence. Key Innovations of GPT-4o: Seamless […]
HIPAA Compliant AI Phone Agents: Navigating the Complexities in Healthcare
The integration of Artificial Intelligence (AI) into healthcare systems has been transformative, offering unprecedented capabilities in data management, patient interaction, and operational efficiency. However, the advent of AI phone agents in healthcare has also raised significant concerns regarding compliance with the Health Insurance Portability and Accountability Act (HIPAA). This report delves into the challenges and […]
The Impact of Mobile: 7 Small Business Phone Statistics You Can’t Ignore
The transformative journey of mobile technology, from brick phones to sleek smartphones, reshapes our connections, communication, and business conduct. In this mobile-first era, small businesses benefit immensely from these invaluable tools, enabling customer reach, streamlined operations, and enhanced competitiveness. This blog post explores seven crucial statistics, providing insights guiding strategic decision-making in the mobile technology […]