Business Communication: A Tool for Effective Leadership
In business, success often comes down to who you know rather than what you know. That’s why effective business communication is more than a skill that needs to be checked off. How you as a leader communicate with your workforce and vice versa, is also a great predictor of the success of your organization. Here, […]
What is First Call Resolution?
First Call Resolution (FCR) or First Contact Resolution customer service metric. It’s a measure of the support team’s ability to resolve an issue or query within the first call/interaction itself. A good FCR rate means that your support team is efficient and effective with the support that they provide. A high FCR rate indicates better […]
Are AI agents the future of contact centers? Or is it all just hype?
There have been a fair share of hot potatoes being dropped around in 2024; CEO and Managing Director of IT giant Tata Consultancy Services (India’s second largest company) said recently in an interview with the Financial Times that “AI could kill off most call centers”. (https://www.ft.com/content/149681f0-ea71-42b0-b85b-86073354fb73) Another hot potato was dropped (shared) on X: Phonely’s […]
Leveraging AI phone agents for Efficient Lead Follow-Up
In today’s competitive business landscape, leveraging artificial intelligence (AI) for lead follow-up can significantly enhance efficacy and productivity. At Phonely, we offer advanced AI-driven phone services that transform the way businesses handle inbound and outbound calls. However, ensuring compliance with Federal Communications Commission (FCC) regulations is paramount. This blog post will explore how to effectively […]
Convert Inbound Leads into Customers with AI Phone Agents
In the fast-paced world of business, the ability to convert inbound leads into customers is crucial for growth and revenue. AI phone agents, like those developed by Phonely, offer a transformative approach to managing inbound leads, making the conversion process more efficient and effective. In this blog post, we’ll explore how AI phone agents can […]
Cost of no-shows: AI Agents offering a solution
No-shows, or missed appointments, represent a significant financial burden to the healthcare industry. Beyond the economic impact, they disrupt schedules, waste valuable resources, and can negatively affect patient health outcomes. AI phone agents, such as those offered by Phonely, present a promising solution to reduce no-show rates significantly. In this blog, we dive into the […]
The Age of Empathetic AI: How Artificial Intelligence is Being Developed to Communicate with Emotional Intelligence
Artificial Intelligence (AI) has revolutionized the way we interact with machines. From chatbots to virtual assistants, AI has become an integral part of our daily lives. However, one aspect that has been lacking in AI development is empathy. Traditional AI systems have been criticized for their inability to understand and respond to human emotions. But […]
How to Train My Workforce to Be AI Literate
In an era where artificial intelligence (AI) is transforming industries, equipping your workforce with AI literacy is no longer optional—it’s essential. At Phonely, we understand the critical role AI plays in modern business operations, from revolutionizing customer service to providing unparalleled insights. Here’s a comprehensive guide to training your workforce to be AI literate, empowering […]
Combating Burnout with AI: A Detailed Analysis
Burnout has become a pervasive issue in modern workplaces, with far-reaching consequences on employee well-being and organizational productivity. In response, industries are increasingly turning to artificial intelligence (AI) as a means to alleviate this growing issue. This report delves into the various applications of AI in combating burnout, and hears from experts on the future […]
Building Trust in AI Systems: Key Strategies for your Organization
As artificial intelligence (AI) models continue to advance and tools based on them continue to permeate various sectors of industry, the question of trust in these systems becomes increasingly paramount. Consequently, organizations that aim to integrate AI technologies into their operations must address the ethical considerations of such technology. This must be done to ensure […]