Are AI agents the future of contact centers? Or is it all just hype?
There have been a fair share of hot potatoes being dropped around in 2024; CEO and Managing Director of IT giant Tata Consultancy Services (India’s second largest company) said recently in an interview with the Financial Times that “AI could kill off most call centers”. (https://www.ft.com/content/149681f0-ea71-42b0-b85b-86073354fb73) Another hot potato was dropped (shared) on X: Phonely’s […]