United Kingdom

Welcome to Phonely’s detailed guide on phone number regulations for your country. To ensure uninterrupted AI receptionist services, it’s crucial to comply with local regulations. Our comprehensive guide provides all the necessary information you need to stay compliant with country-specific phone number requirements. For further details and updates, explore our resources or contact us directly.

<figure class="wp-block-table"><table><tbody><tr><th colspan="2">United Kingdom (GB) &#8211; Local, National Numbers</th></tr><tr><th>Requirements for Individuals</th><th>Details</th></tr><tr><td>Name</td><td>Proof of Identity: Government-issued ID or Passport</td></tr><tr><td>Address</td><td>Must be a valid United Kingdom address. Proof of Address: Government-issued ID showing local address, Utility bill, Tax notice, Rent receipt, Title deed</td></tr><tr><td>Emergency Address</td><td>Must be a valid United Kingdom address. No documentation required</td></tr><tr><td>Date of Birth</td><td>No documentation required</td></tr><tr><td>Phone Number</td><td>This must be a valid mobile number only where the customer can be reached. This cannot be a number which you&#8217;ve acquired from a CPaaS provider such as Twilio. No documentation required</td></tr><tr><td>Email</td><td>No documentation required</td></tr><tr><td>Comments (Optional)</td><td>No documentation required</td></tr></tbody></table></figure> <figure class="wp-block-table"><table><tbody><tr><th colspan="2">Requirements for Businesses</th></tr><tr><td>Business Name</td><td>Proof of Identity (if not using a UK Companies House Registration Number): Excerpt from the commercial register</td></tr><tr><td>Registration Authority</td><td>Non-profit organizations (charitable companies) that are not registered with the UK Charity Commission should provide Twilio with a registration certificate or tax document. Proof of Identity (if not using a UK Companies House Registration Number): Excerpt from the commercial register</td></tr><tr><td>Business Registration Number</td><td>Proof of Identity (if not using a UK Companies House Registration Number): Excerpt from the commercial register</td></tr><tr><td>Website address</td><td>No documentation required</td></tr><tr><td>Business Address</td><td>Must be a valid United Kingdom address. No documentation required</td></tr><tr><td>Emergency Address</td><td>Must be a valid United Kingdom address. No documentation required</td></tr><tr><td>Authorized Representative’s Name</td><td>No documentation required</td></tr><tr><td>Authorized Representative’s Phone Number</td><td>This must be a valid mobile number only where the customer can be reached. This cannot be a number which you&#8217;ve acquired from a CPaaS provider such as Twilio. No documentation required</td></tr><tr><td>Authorized Representative’s Work Email</td><td>No documentation required</td></tr><tr><td>Business Classification</td><td>Direct Customer &#8211; My business uses Twilio to communicate internally or with our customers. Independent Software Vendor (ISV) Reseller, or Partner &#8211; My business uses Twilio in a product that I sell to my customers. No documentation required</td></tr><tr><td>If you are an Independent Software Vendor (ISV), will you assign the Twilio phone numbers to your end customers? (Yes/No)</td><td>No documentation required</td></tr><tr><td>Comments (Optional)</td><td>No documentation required</td></tr></tbody></table></figure> <figure class="wp-block-table"><table><tbody><tr><th colspan="2">United Kingdom (GB) &#8211; Mobile, Toll-Free Numbers</th></tr><tr><th>Requirements for Individuals</th><th>Details</th></tr><tr><td>Name</td><td>Proof of Identity: Government-issued ID or Passport</td></tr><tr><td>Address</td><td>Must be a valid address. May be anywhere in the world. No documentation required</td></tr><tr><td>Emergency Address</td><td>Must be a valid address. May be anywhere in the world. No documentation required</td></tr><tr><td>Date of Birth</td><td>No documentation required</td></tr><tr><td>Phone Number</td><td>This must be a valid mobile number only where the customer can be reached. This cannot be a number which you&#8217;ve acquired from a CPaaS provider such as Twilio. No documentation required</td></tr><tr><td>Email</td><td>No documentation required</td></tr><tr><td>Comments (Optional)</td><td>No documentation required</td></tr></tbody></table></figure> <figure class="wp-block-table"><table><tbody><tr><th colspan="2">Requirements for Businesses</th></tr><tr><td>Business Name</td><td>Proof of Identity (if not using a UK Companies House Registration Number): Excerpt from the commercial register</td></tr><tr><td>Registration Authority</td><td>Non-profit organizations (charitable companies) that are not registered with the UK Charity Commission should provide Twilio with a registration certificate or tax document. Proof of Identity (if not using a UK Companies House Registration Number): Excerpt from the commercial register</td></tr><tr><td>Business Registration Number</td><td>Proof of Identity (if not using a UK Companies House Registration Number): Excerpt from the commercial register</td></tr><tr><td>Website address</td></tr></tbody></table></figure>

"Although documentation is not required at this time, to avoid urgent escalation we advise verifying the accuracy of any supplied information, such as collecting or checking documentary proof of the information provided. Additional information may be required in the future."

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Phonely’s platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Phonely and its customers, and do not constitute legal advice. By posting these guidelines, Phonely makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.