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Phone Number Regulatory Requirements United Kingdom

Welcome to Phonely’s detailed guide on phone number regulations for your country. To ensure uninterrupted AI receptionist services, it’s crucial to comply with local regulations. Our comprehensive guide provides all the necessary information you need to stay compliant with country-specific phone number requirements. For further details and updates, explore our resources or contact us directly.

United Kingdom (GB) – Local, National Numbers
Requirements for IndividualsDetails
NameProof of Identity: Government-issued ID or Passport
AddressMust be a valid United Kingdom address. Proof of Address: Government-issued ID showing local address, Utility bill, Tax notice, Rent receipt, Title deed
Emergency AddressMust be a valid United Kingdom address. No documentation required
Date of BirthNo documentation required
Phone NumberThis must be a valid mobile number only where the customer can be reached. This cannot be a number which you’ve acquired from a CPaaS provider such as Twilio. No documentation required
EmailNo documentation required
Comments (Optional)No documentation required
Requirements for Businesses
Business NameProof of Identity (if not using a UK Companies House Registration Number): Excerpt from the commercial register
Registration AuthorityNon-profit organizations (charitable companies) that are not registered with the UK Charity Commission should provide Twilio with a registration certificate or tax document. Proof of Identity (if not using a UK Companies House Registration Number): Excerpt from the commercial register
Business Registration NumberProof of Identity (if not using a UK Companies House Registration Number): Excerpt from the commercial register
Website addressNo documentation required
Business AddressMust be a valid United Kingdom address. No documentation required
Emergency AddressMust be a valid United Kingdom address. No documentation required
Authorized Representative’s NameNo documentation required
Authorized Representative’s Phone NumberThis must be a valid mobile number only where the customer can be reached. This cannot be a number which you’ve acquired from a CPaaS provider such as Twilio. No documentation required
Authorized Representative’s Work EmailNo documentation required
Business ClassificationDirect Customer – My business uses Twilio to communicate internally or with our customers. Independent Software Vendor (ISV) Reseller, or Partner – My business uses Twilio in a product that I sell to my customers. No documentation required
If you are an Independent Software Vendor (ISV), will you assign the Twilio phone numbers to your end customers? (Yes/No)No documentation required
Comments (Optional)No documentation required
United Kingdom (GB) – Mobile, Toll-Free Numbers
Requirements for IndividualsDetails
NameProof of Identity: Government-issued ID or Passport
AddressMust be a valid address. May be anywhere in the world. No documentation required
Emergency AddressMust be a valid address. May be anywhere in the world. No documentation required
Date of BirthNo documentation required
Phone NumberThis must be a valid mobile number only where the customer can be reached. This cannot be a number which you’ve acquired from a CPaaS provider such as Twilio. No documentation required
EmailNo documentation required
Comments (Optional)No documentation required
Requirements for Businesses
Business NameProof of Identity (if not using a UK Companies House Registration Number): Excerpt from the commercial register
Registration AuthorityNon-profit organizations (charitable companies) that are not registered with the UK Charity Commission should provide Twilio with a registration certificate or tax document. Proof of Identity (if not using a UK Companies House Registration Number): Excerpt from the commercial register
Business Registration NumberProof of Identity (if not using a UK Companies House Registration Number): Excerpt from the commercial register
Website address

*Although documentation is not required at this time, to avoid urgent escalation we advise verifying the accuracy of any supplied information, such as collecting or checking documentary proof of the information provided. Additional information may be required in the future.

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Phonely’s platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Phonely and its customers, and do not constitute legal advice. By posting these guidelines, Phonely makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.