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Phone Number Regulatory Requirements South Africa

Welcome to Phonely’s detailed guide on phone number regulations for your country. To ensure uninterrupted AI receptionist services, it’s crucial to comply with local regulations. Our comprehensive guide provides all the necessary information you need to stay compliant with country-specific phone number requirements. For further details and updates, explore our resources or contact us directly.

Locale Summary
Locale nameSouth Africa
ISO codeZA
RegionMiddle East & Africa

Numbers Summary

Mobile Prefixes+2760
Toll-Free Prefixes+27800

South Africa: Local Numbers

Requirements for Individuals
Information requiredDocumentation requiredAcceptable Documentation
NameProof of IdentityOne of the following:
Government-issued ID (must include photo, full name, and identity number)
AddressMust be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.One of the following:
Municipal rates or tax invoice
Recent telephone account statement
Retailer account or current television license
New motor vehicle license
Identity Document NumberProof of Identity Document NumberOne of the following:
Government-issued ID (must include photo, full name, and identity number)
NationalityNo documentation requiredNo documentation required

Requirements for Businesses

Information requiredDocumentation requiredAcceptable Documentation
Business NameProof of IdentityOne of the following:
Business registration
Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration
Business AddressMust be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.One of the following:
Bank statement
Municipal rates or tax invoice
Recent telephone account statement
New motor vehicle license
Name of Authorized RepresentativeProof of IdentityOne of the following:
Government-issued ID (must include photo, full name, and identity number)
Identity Number of Authorized RepresentativeProof of Identity NumberOne of the following:
Government-issued ID (must include photo, full name, and identity number)
Nationality of Authorized RepresentativeNo documentation requiredNo documentation required
Business Registration NumberProof of Business Registration NumberOne of the following:
Business registration
Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration

South Africa: Mobile Numbers

Requirements for Individuals
Information requiredDocumentation requiredAcceptable Documentation
NameProof of IdentityOne of the following:
Government-issued ID (must include photo, full name, and identity number)
AddressMust be within South AfricaOne of the following:
Bank statement
Municipal rates or tax invoice
Recent telephone account statement
Retailer account or current television license
New motor vehicle license
Identity NumberProof of Identity NumberOne of the following:
Government-issued ID (must include photo, full name, and identity number)
NationalityNo documentation requiredNo documentation required

Requirements for Businesses

Information requiredDocumentation requiredAcceptable Documentation
Business NameProof of Identity
One of the following:

Business registration<br

*Although documentation is not required at this time, to avoid urgent escalation we advise verifying the accuracy of any supplied information, such as collecting or checking documentary proof of the information provided. Additional information may be required in the future.

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Phonely’s platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Phonely and its customers, and do not constitute legal advice. By posting these guidelines, Phonely makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.