South Africa - Calling Guidelines

South Africa

Welcome to Phonely’s detailed guide on phone number regulations for your country. To ensure uninterrupted AI receptionist services, it’s crucial to comply with local regulations. Our comprehensive guide provides all the necessary information you need to stay compliant with country-specific phone number requirements. For further details and updates, explore our resources or contact us directly.

<figure class="wp-block-table"><table><tbody><tr><th colspan="2">Locale Summary</th></tr><tr><td><strong>Locale name</strong></td><td>South Africa</td></tr><tr><td><strong>ISO code</strong></td><td>ZA</td></tr><tr><td><strong>Region</strong></td><td>Middle East & Africa</td></tr></tbody></table></figure> <p><strong>Numbers Summary</strong></p> <figure class="wp-block-table"><table><tbody><tr><td><strong>Mobile Prefixes</strong></td><td>+2760</td></tr><tr><td><strong>Toll-Free Prefixes</strong></td><td>+27800</td></tr></tbody></table></figure> <p><strong>South Africa: Local Numbers</strong></p> <figure class="wp-block-table"><table><tbody><tr><th colspan="3">Requirements for Individuals</th></tr><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Name</td><td>Proof of Identity</td><td>One of the following:<br>Government-issued ID (must include photo, full name, and identity number)</td></tr><tr><td>Address</td><td>Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.</td><td>One of the following:<br>Municipal rates or tax invoice<br>Recent telephone account statement<br>Retailer account or current television license<br>New motor vehicle license</td></tr><tr><td>Identity Document Number</td><td>Proof of Identity Document Number</td><td>One of the following:<br>Government-issued ID (must include photo, full name, and identity number)</td></tr><tr><td>Nationality</td><td>No documentation required</td><td>No documentation required</td></tr></tbody></table></figure> <p><strong>Requirements for Businesses</strong></p> <figure class="wp-block-table"><table><tbody><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Business Name</td><td>Proof of Identity</td><td>One of the following:<br>Business registration<br>Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration</td></tr><tr><td>Business Address</td><td>Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.</td><td>One of the following:<br>Bank statement<br>Municipal rates or tax invoice<br>Recent telephone account statement<br>New motor vehicle license</td></tr><tr><td>Name of Authorized Representative</td><td>Proof of Identity</td><td>One of the following:<br>Government-issued ID (must include photo, full name, and identity number)</td></tr><tr><td>Identity Number of Authorized Representative</td><td>Proof of Identity Number</td><td>One of the following:<br>Government-issued ID (must include photo, full name, and identity number)</td></tr><tr><td>Nationality of Authorized Representative</td><td>No documentation required</td><td>No documentation required</td></tr><tr><td>Business Registration Number</td><td>Proof of Business Registration Number</td><td>One of the following:<br>Business registration<br>Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration</td></tr></tbody></table></figure> <p><strong>South Africa: Mobile Numbers</strong></p> <figure class="wp-block-table"><table><tbody><tr><th colspan="3">Requirements for Individuals</th></tr><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Name</td><td>Proof of Identity</td><td>One of the following:<br>Government-issued ID (must include photo, full name, and identity number)</td></tr><tr><td>Address</td><td>Must be within South Africa</td><td>One of the following:<br>Bank statement<br>Municipal rates or tax invoice<br>Recent telephone account statement<br>Retailer account or current television license<br>New motor vehicle license</td></tr><tr><td>Identity Number</td><td>Proof of Identity Number</td><td>One of the following:<br>Government-issued ID (must include photo, full name, and identity number)</td></tr><tr><td>Nationality</td><td>No documentation required</td><td>No documentation required</td></tr></tbody></table></figure> <p><strong>Requirements for Businesses</strong></p> <figure class="wp-block-table"><table><tbody><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Business Name</td><td>Proof of Identity</td><td><br>One of the following:<br><br>Business registration<br</td></tr></tbody></table></figure>

"Although documentation is not required at this time, to avoid urgent escalation we advise verifying the accuracy of any supplied information, such as collecting or checking documentary proof of the information provided. Additional information may be required in the future."

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Phonely’s platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Phonely and its customers, and do not constitute legal advice. By posting these guidelines, Phonely makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.

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