Singapore - Calling Guidelines

Singapore

Welcome to Phonely’s detailed guide on phone number regulations for your country. To ensure uninterrupted AI receptionist services, it’s crucial to comply with local regulations. Our comprehensive guide provides all the necessary information you need to stay compliant with country-specific phone number requirements. For further details and updates, explore our resources or contact us directly.

<figure class="wp-block-table"><table><tbody><tr><th colspan="2">Locale Summary</th></tr><tr><td><strong>Locale name</strong></td><td>Singapore</td></tr><tr><td><strong>ISO code</strong></td><td>SG</td></tr><tr><td><strong>Region</strong></td><td>Asia</td></tr></tbody></table></figure> <p><strong>Numbers Summary</strong></p> <figure class="wp-block-table"><table><tbody><tr><td><strong>Mobile Prefixes</strong></td><td>+658</td></tr><tr><td><strong>National Prefixes</strong></td><td>+653</td></tr></tbody></table></figure> <p><strong>Singapore: Mobile Numbers</strong></p> <figure class="wp-block-table"><table><tbody><tr><th colspan="3">Requirements for Individuals</th></tr><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Name</td><td>Proof of Identity</td><td>One of the following:<br>Government-issued ID<br>Passport<br>Employment pass</td></tr><tr><td>Identity Document Number (Passport Number, FIN, NRIC)</td><td>Proof of Identity Document Number</td><td>Government-issued ID<br>Passport<br>Employment pass</td></tr><tr><td>Billing Address</td><td>May be anywhere in the world</td><td>No documentation required</td></tr><tr><td>Service Address</td><td>If different</td><td>No documentation required</td></tr><tr><td>Email Address</td><td>No documentation required</td><td>No documentation required</td></tr></tbody></table></figure> <p><strong>Singapore: National Numbers</strong></p> <figure class="wp-block-table"><table><tbody><tr><th colspan="3">Requirements for Individuals</th></tr><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Name</td><td>Proof of Identity</td><td>One of the following:<br>Government-issued ID<br>Passport<br>Employment pass</td></tr><tr><td>Identity Document Number (Passport Number, FIN, NRIC)</td><td>Proof of Identity Document Number</td><td>Government-issued ID<br>Passport<br>Employment pass</td></tr><tr><td>Address</td><td>May be anywhere in the world</td><td>Utility bill<br>Tax notice<br>Rent receipt<br>Title deed</td></tr><tr><td>Service Address</td><td>If different</td><td>No documentation required</td></tr><tr><td>Email Address</td><td>No documentation required</td><td>No documentation required</td></tr></tbody></table></figure> <p><strong>Please note</strong></p> <p>Twilio no longer offers National phone numbers to individual customers.</p> <p><strong>Requirements for Businesses</strong></p> <figure class="wp-block-table"><table><tbody><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Name of Authorized Representative</td><td>Proof of Identity</td><td>National ID card<br>Passport<br>Employment Pass<br>Identity Document Number</td></tr><tr><td>Business Name</td><td>Proof of Business</td><td>Business registration<br>Business Registration Number</td></tr><tr><td>Business Address</td><td>May be anywhere in the world</td><td>Proof of Address<br>Business Registration</td></tr><tr><td>Email Address</td><td>No documentation required</td><td>No documentation required</td></tr><tr><td>Phone Number</td><td>Must be different from the existing Twilio phone number</td><td>No documentation required</td></tr></tbody></table></figure> <p><strong>Regulatory Note</strong></p> <p>To fulfil regulatory guidelines, we are unable to provide Resellers and ISVs with Singapore National Numbers.</p>

"Although documentation is not required at this time, to avoid urgent escalation we advise verifying the accuracy of any supplied information, such as collecting or checking documentary proof of the information provided. Additional information may be required in the future."

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Phonely’s platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Phonely and its customers, and do not constitute legal advice. By posting these guidelines, Phonely makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.

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