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Singapore

Review IMDA and PDPA-aligned requirements for AI voice agents in Singapore. Keep your automated calling operations fully compliant with Phonely.
Locale Guidelines
<figure class="wp-block-table"><table><tbody><tr><th colspan="2">Locale Summary</th></tr><tr><td><strong>Locale name</strong></td><td>Singapore</td></tr><tr><td><strong>ISO code</strong></td><td>SG</td></tr><tr><td><strong>Region</strong></td><td>Asia</td></tr></tbody></table></figure> <p><strong>Numbers Summary</strong></p> <figure class="wp-block-table"><table><tbody><tr><td><strong>Mobile Prefixes</strong></td><td>+658</td></tr><tr><td><strong>National Prefixes</strong></td><td>+653</td></tr></tbody></table></figure> <p><strong>Singapore: Mobile Numbers</strong></p> <figure class="wp-block-table"><table><tbody><tr><th colspan="3">Requirements for Individuals</th></tr><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Name</td><td>Proof of Identity</td><td>One of the following:<br>Government-issued ID<br>Passport<br>Employment pass</td></tr><tr><td>Identity Document Number (Passport Number, FIN, NRIC)</td><td>Proof of Identity Document Number</td><td>Government-issued ID<br>Passport<br>Employment pass</td></tr><tr><td>Billing Address</td><td>May be anywhere in the world</td><td>No documentation required</td></tr><tr><td>Service Address</td><td>If different</td><td>No documentation required</td></tr><tr><td>Email Address</td><td>No documentation required</td><td>No documentation required</td></tr></tbody></table></figure> <p><strong>Singapore: National Numbers</strong></p> <figure class="wp-block-table"><table><tbody><tr><th colspan="3">Requirements for Individuals</th></tr><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Name</td><td>Proof of Identity</td><td>One of the following:<br>Government-issued ID<br>Passport<br>Employment pass</td></tr><tr><td>Identity Document Number (Passport Number, FIN, NRIC)</td><td>Proof of Identity Document Number</td><td>Government-issued ID<br>Passport<br>Employment pass</td></tr><tr><td>Address</td><td>May be anywhere in the world</td><td>Utility bill<br>Tax notice<br>Rent receipt<br>Title deed</td></tr><tr><td>Service Address</td><td>If different</td><td>No documentation required</td></tr><tr><td>Email Address</td><td>No documentation required</td><td>No documentation required</td></tr></tbody></table></figure> <p><strong>Please note</strong></p> <p>Twilio no longer offers National phone numbers to individual customers.</p> <p><strong>Requirements for Businesses</strong></p> <figure class="wp-block-table"><table><tbody><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Name of Authorized Representative</td><td>Proof of Identity</td><td>National ID card<br>Passport<br>Employment Pass<br>Identity Document Number</td></tr><tr><td>Business Name</td><td>Proof of Business</td><td>Business registration<br>Business Registration Number</td></tr><tr><td>Business Address</td><td>May be anywhere in the world</td><td>Proof of Address<br>Business Registration</td></tr><tr><td>Email Address</td><td>No documentation required</td><td>No documentation required</td></tr><tr><td>Phone Number</td><td>Must be different from the existing Twilio phone number</td><td>No documentation required</td></tr></tbody></table></figure> <p><strong>Regulatory Note</strong></p> <p>To fulfil regulatory guidelines, we are unable to provide Resellers and ISVs with Singapore National Numbers.</p>
Requirements for Businesses
Information required
Documentation required
Acceptable Documentation
Business Name
Proof of Identity
Excerpt from the commercial register (Handelsregisterauszug)
Business Address
Must be within the locality or region
covered by the phone number’s prefix. A PO Box is not acceptable where a local address is required.
Excerpt from the commercial register
(Handelsregisterauszug) showing local address Trade license (Gewerbeanmeldung)
showing local address
Requirements for Individuals
German local numbers are not available to individuals.
Requirements for Businesses
Information required
Documentation required
Acceptable Documentation
Business Name
Proof of Identity
Excerpt from the commercial register (Handelsregisterauszug)
Business Address
Must be within Germany
Excerpt from the commercial register (Handelsregisterauszug) showing matching address
German VAT number
No documentation required
Business Registration Number
Proof of Business Registration Number
Excerpt from the commercial register (Handelsregisterauszug) showing Business Registration Number
Requirements for Individuals
Information required
Documentation required
Acceptable Documentation
Name
Proof of Identity
Government-issued IDGerman VisaPassport
Address
Must be within Germany
Government-issued ID showing German address
Date of Birth
Proof of Date of Birth
Government-issued ID showing date of birth Passport
Requirements for Businesses
Information required
Documentation required
Acceptable Documentation
Business Name
Proof of Identity
Excerpt from the commercial register (Handelsregisterauszug)
Business Address
Must be within Germany
Excerpt from the commercial register (Handelsregisterauszug) showing German addressTrade license (Gewerbeanmeldung) showing German address
Requirements for Individuals
Information required
Documentation required
Acceptable Documentation
Name
Proof of Identity
Government-issued IDGerman VisaPassport
Numbers Allocated
Proof of Allocation
Copy of the Allocation Letter (Zuteilungsbescheid) showing name of the person displayed on the Allocation Letter
Requirements for Businesses
Information required
Documentation required
Acceptable Documentation
Business Name
Proof of Identity
Excerpt from the commercial register (Handelsregisterauszug)
Numbers Allocated
Proof of Allocation
Copy of the Allocation Letter (Zuteilungsbescheid) showing name of the company displayed on the Allocation Letter
VAT Number
No documentation required
Please Note
For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Phonely’s platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Phonely and its customers, and do not constitute legal advice.

By posting these guidelines, Phonely makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without
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"Although documentation is not required at this time, to avoid urgent escalation we advise verifying the accuracy of any supplied information, such as collecting or checking documentary proof of the information provided. Additional information may be required in the future."

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