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Phone Number Regulatory Requirements Singapore

Welcome to Phonely’s detailed guide on phone number regulations for your country. To ensure uninterrupted AI receptionist services, it’s crucial to comply with local regulations. Our comprehensive guide provides all the necessary information you need to stay compliant with country-specific phone number requirements. For further details and updates, explore our resources or contact us directly.

Locale Summary
Locale nameSingapore
ISO codeSG
RegionAsia

Numbers Summary

Mobile Prefixes+658
National Prefixes+653

Singapore: Mobile Numbers

Requirements for Individuals
Information requiredDocumentation requiredAcceptable Documentation
NameProof of IdentityOne of the following:
Government-issued ID
Passport
Employment pass
Identity Document Number (Passport Number, FIN, NRIC)Proof of Identity Document NumberGovernment-issued ID
Passport
Employment pass
Billing AddressMay be anywhere in the worldNo documentation required
Service AddressIf differentNo documentation required
Email AddressNo documentation requiredNo documentation required

Singapore: National Numbers

Requirements for Individuals
Information requiredDocumentation requiredAcceptable Documentation
NameProof of IdentityOne of the following:
Government-issued ID
Passport
Employment pass
Identity Document Number (Passport Number, FIN, NRIC)Proof of Identity Document NumberGovernment-issued ID
Passport
Employment pass
AddressMay be anywhere in the worldUtility bill
Tax notice
Rent receipt
Title deed
Service AddressIf differentNo documentation required
Email AddressNo documentation requiredNo documentation required

Please note

Twilio no longer offers National phone numbers to individual customers.

Requirements for Businesses

Information requiredDocumentation requiredAcceptable Documentation
Name of Authorized RepresentativeProof of IdentityNational ID card
Passport
Employment Pass
Identity Document Number
Business NameProof of BusinessBusiness registration
Business Registration Number
Business AddressMay be anywhere in the worldProof of Address
Business Registration
Email AddressNo documentation requiredNo documentation required
Phone NumberMust be different from the existing Twilio phone numberNo documentation required

Regulatory Note

To fulfil regulatory guidelines, we are unable to provide Resellers and ISVs with Singapore National Numbers.

*Although documentation is not required at this time, to avoid urgent escalation we advise verifying the accuracy of any supplied information, such as collecting or checking documentary proof of the information provided. Additional information may be required in the future.

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Phonely’s platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Phonely and its customers, and do not constitute legal advice. By posting these guidelines, Phonely makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.