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Phone Number Regulatory Requirements Malaysia 

Welcome to Phonely’s detailed guide on phone number regulations for your country. To ensure uninterrupted AI receptionist services, it’s crucial to comply with local regulations. Our comprehensive guide provides all the necessary information you need to stay compliant with country-specific phone number requirements. For further details and updates, explore our resources or contact us directly.

Locale Summary
Locale nameMalaysia
ISO codeMY
RegionAsia

Numbers Summary

Mobile Prefixes+6016, +6011
Toll-Free Prefixes+601800

Malaysia: Local Numbers

Requirements for Individuals
Information requiredDocumentation requiredAcceptable Documentation
NameProof of IdentityOne of the following:
Government-issued ID
Passport
AddressProof of Local AddressOne of the following:
Government-issued ID showing local address (for Malaysian citizens or permanent residents)
Work permit showing company and company address (for non-Malaysian citizens)
Student ID showing university address (for non-Malaysian citizens)
Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.

Requirements for Businesses

Information requiredDocumentation requiredAcceptable Documentation
Business NameProof of IdentityOne of the following:
Business registration
Business AddressProof of Local AddressOne of the following:
Business registration showing local address
Utility bill
Tax notice
Rent receipt
Title deed
Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.

Malaysia: Mobile Numbers

Requirements for Individuals
Information requiredDocumentation requiredAcceptable Documentation
NameProof of IdentityOne of the following:
Government-issued ID
Passport
Identity Document NumberProof of Identity Document NumberOne of the following:
Government-issued ID
Passport
Identity Document Issuing CountryProof of Identity Document Issuing CountryOne of the following:
Government-issued ID
Passport
AddressProof of Malaysian AddressOne of the following:
Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents)
Work permit showing company and company address (for non-Malaysian citizens)
Student ID showing university address (for non-Malaysian citizens)
Must be within Malaysia
Mailing AddressProof of Mailing AddressOne of the following:
Utility bill (less than 1 month old)

Requirements for Businesses

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Information requiredDocumentation requiredAcceptable Documentation
Business NameProof of IdentityOne of the following:
Business registration
Business AddressProof of Malaysian AddressOne of the following:
Business registration showing Malaysian address
Must be within Malaysia
Name of Authorized RepresentativeProof of IdentityOne of the following:
Government-issued ID with picture
Passport
Identity Document Number of Authorized RepresentativeProof of Identity Document NumberOne of the following:
Government-issued ID
Passport
Identity Document Issuing Country of Authorized RepresentativeProof of Identity Document Issuing CountryOne of the following:
Government-issued ID
Passport
Address of Authorized Representative

*Although documentation is not required at this time, to avoid urgent escalation we advise verifying the accuracy of any supplied information, such as collecting or checking documentary proof of the information provided. Additional information may be required in the future.

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Phonely’s platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Phonely and its customers, and do not constitute legal advice. By posting these guidelines, Phonely makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.