Malaysia

Review phone number regulations and calling compliance requirements for operating Phonely's AI voice agents in Malaysia.

Locale Guidelines

<figure class="wp-block-table"><table><tbody><tr><th colspan="2">Locale Summary</th></tr><tr><td><strong>Locale name</strong></td><td>Malaysia</td></tr><tr><td><strong>ISO code</strong></td><td>MY</td></tr><tr><td><strong>Region</strong></td><td>Asia</td></tr></tbody></table></figure> <p><strong>Numbers Summary</strong></p> <figure class="wp-block-table"><table><tbody><tr><td><strong>Mobile Prefixes</strong></td><td>+6016, +6011</td></tr><tr><td><strong>Toll-Free Prefixes</strong></td><td>+601800</td></tr></tbody></table></figure> <p><strong>Malaysia: Local Numbers</strong></p> <figure class="wp-block-table"><table><tbody><tr><th colspan="3">Requirements for Individuals</th></tr><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Name</td><td>Proof of Identity</td><td>One of the following:<br>Government-issued ID<br>Passport</td></tr><tr><td>Address</td><td>Proof of Local Address</td><td>One of the following:<br>Government-issued ID showing local address (for Malaysian citizens or permanent residents)<br>Work permit showing company and company address (for non-Malaysian citizens)<br>Student ID showing university address (for non-Malaysian citizens)<br>Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.</td></tr></tbody></table></figure> <p><strong>Requirements for Businesses</strong></p> <figure class="wp-block-table"><table><tbody><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Business Name</td><td>Proof of Identity</td><td>One of the following:<br>Business registration</td></tr><tr><td>Business Address</td><td>Proof of Local Address</td><td>One of the following:<br>Business registration showing local address<br>Utility bill<br>Tax notice<br>Rent receipt<br>Title deed<br>Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.</td></tr></tbody></table></figure> <p><strong>Malaysia: Mobile Numbers</strong></p> <figure class="wp-block-table"><table><tbody><tr><th colspan="3">Requirements for Individuals</th></tr><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Name</td><td>Proof of Identity</td><td>One of the following:<br>Government-issued ID<br>Passport</td></tr><tr><td>Identity Document Number</td><td>Proof of Identity Document Number</td><td>One of the following:<br>Government-issued ID<br>Passport</td></tr><tr><td>Identity Document Issuing Country</td><td>Proof of Identity Document Issuing Country</td><td>One of the following:<br>Government-issued ID<br>Passport</td></tr><tr><td>Address</td><td>Proof of Malaysian Address</td><td>One of the following:<br>Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents)<br>Work permit showing company and company address (for non-Malaysian citizens)<br>Student ID showing university address (for non-Malaysian citizens)<br>Must be within Malaysia</td></tr><tr><td>Mailing Address</td><td>Proof of Mailing Address</td><td>One of the following:<br>Utility bill (less than 1 month old)</td></tr></tbody></table></figure> <p><strong>Requirements for Businesses</strong></p> <p><td data-label=”</p> <figure class="wp-block-table"><table><tbody><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Business Name</td><td>Proof of Identity</td><td>One of the following:<br>Business registration</td></tr><tr><td>Business Address</td><td>Proof of Malaysian Address</td><td>One of the following:<br>Business registration showing Malaysian address<br>Must be within Malaysia</td></tr><tr><td>Name of Authorized Representative</td><td>Proof of Identity</td><td>One of the following:<br>Government-issued ID with picture<br>Passport</td></tr><tr><td>Identity Document Number of Authorized Representative</td><td>Proof of Identity Document Number</td><td>One of the following:<br>Government-issued ID<br>Passport</td></tr><tr><td>Identity Document Issuing Country of Authorized Representative</td><td>Proof of Identity Document Issuing Country</td><td>One of the following:<br>Government-issued ID<br>Passport</td></tr><tr><td>Address of Authorized Representative</td></tr></tbody></table></figure>

Please Note

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Phonely’s platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Phonely and its customers, and do not constitute legal advice.

By posting these guidelines, Phonely makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without

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"Although documentation is not required at this time, to avoid urgent escalation we advise verifying the accuracy of any supplied information, such as collecting or checking documentary proof of the information provided. Additional information may be required in the future."

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