Kenya - Calling Guidelines

Kenya

Welcome to Phonely’s detailed guide on phone number regulations for your country. To ensure uninterrupted AI receptionist services, it’s crucial to comply with local regulations. Our comprehensive guide provides all the necessary information you need to stay compliant with country-specific phone number requirements. For further details and updates, explore our resources or contact us directly.

<figure class="wp-block-table"><table><tbody><tr><th colspan="2">Locale Summary</th></tr><tr><td><strong>Locale name</strong></td><td>Kenya</td></tr><tr><td><strong>ISO code</strong></td><td>KE</td></tr><tr><td><strong>Region</strong></td><td>Middle East & Africa</td></tr></tbody></table></figure> <p><strong>Kenya: Local Numbers</strong></p> <figure class="wp-block-table"><table><tbody><tr><th colspan="3">Requirements for Individuals</th></tr><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Name</td><td>Proof of identity</td><td>Government-issued ID<br>Passport</td></tr><tr><td>Address</td><td>Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.</td><td>Proof of local address:<br>Government-issued ID showing local address<br>Utility bill<br>Tax notice<br>Rent receipt<br>Title deed</td></tr><tr><td>Date of birth</td><td>Proof of date of birth</td><td>Government-issued ID<br>Passport<br>Birth certificate</td></tr></tbody></table></figure> <p><strong>Requirements for Businesses</strong></p> <figure class="wp-block-table"><table><tbody><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Business Name</td><td>Proof of identity</td><td>Excerpt from the commercial register showing the name of an authorised representative</td></tr><tr><td>Business Address</td><td>Must be within the locality or region covered by the phone number’s prefix. A PO Box is not acceptable where a local address is required.</td><td>Proof of local address:<br>Excerpt from the commercial register showing local address<br>Utility bill<br>Tax notice<br>Rent receipt<br>Title deed</td></tr><tr><td>Name of an authorised representative</td><td>Proof of identity*</td><td>Government-issued ID<br>Passport<br><small>*If you cannot secure the proof of identity of the authorized representative shown on the extract from the commercial register, the company can execute a Power of Attorney (PoA) signed by the authorized representative shown on the extract. If a PoA is used, you will need to submit both a copy of the executed PoA and proof of the identity of the person given PoA on behalf of the company.</small></td></tr></tbody></table></figure>

"Although documentation is not required at this time, to avoid urgent escalation we advise verifying the accuracy of any supplied information, such as collecting or checking documentary proof of the information provided. Additional information may be required in the future."

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Phonely’s platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Phonely and its customers, and do not constitute legal advice. By posting these guidelines, Phonely makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.

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