Japan - Calling Guidelines

Japan

Welcome to Phonely’s detailed guide on phone number regulations for your country. To ensure uninterrupted AI receptionist services, it’s crucial to comply with local regulations. Our comprehensive guide provides all the necessary information you need to stay compliant with country-specific phone number requirements. For further details and updates, explore our resources or contact us directly.

<figure class="wp-block-table"><table><tbody><tr><th colspan="2">Locale Summary</th></tr><tr><td><strong>Locale name</strong></td><td>Japan</td></tr><tr><td><strong>ISO code</strong></td><td>JP</td></tr><tr><td><strong>Region</strong></td><td>Asia</td></tr></tbody></table></figure> <p><strong>Numbers Summary</strong></p> <figure class="wp-block-table"><table><tbody><tr><td><strong>Toll-Free Prefixes</strong></td><td>+81120, +81800</td></tr><tr><td><strong>National Prefixes</strong></td><td>+8150</td></tr><tr><td><strong>Local Prefixes</strong></td><td>+81**</td></tr></tbody></table></figure> <p><strong>Japan: Local Numbers*</strong></p> <figure class="wp-block-table"><table><tbody><tr><th colspan="3">Requirements for Businesses</th></tr><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Japan Regulatory Bundle Application</td><td>An Application must be completed and signed by the authorized representative.</td><td></td></tr><tr><td>Business Name</td><td>Proof of Identity</td><td>Corporate registration document (issued within the last 6 months and valid at the time of upload)</td></tr><tr><td>Business Address</td><td>Must be within the locality or region covered by the phone number’s prefix. A PO Box is not acceptable.</td><td>Proof of Address:<br>Corporate registration document<br>If different from the corporate registration document address, provide one of the following to prove the local office address:<br>Certificate of tax payment of the local corporate entity<br>Utility bill of the local office address<br>Note: A non-forwarding mailer will be sent to verify the Applicant’s physical address.</td></tr><tr><td>Business Purpose</td><td>Proof of Business Purpose</td><td>Corporate registration document (issued within the last 6 months and valid at the time of upload)</td></tr><tr><td>Authorization of Representative</td><td>Proof that representative is authorized to act on behalf of the business</td><td>Provide one of the following:<br>Power of attorney<br>Corporate registration showing name of authorized representative<br>Letter on the company letterhead under seal showing the person is duly authorized to execute the contract with us</td></tr><tr><td>Name of Authorized Representative</td><td>Proof of identity</td><td>Two forms of valid photo identification are required to verify the authorized representative’s name, photo, date of birth, and address:<br>Passport<br>Driver’s license<br>Certificate of driving record<br>My Number Card*<br>“Zairyu” residency card (non-Japanese national)<br>Certificate of special permanent resident (non-Japanese national)<br>*Do not upload the back side of My Number Card</td></tr><tr><td>Address of Authorized Representative</td><td>Proof of address</td><td>If one of the authorized representative’s photo IDs (like passport) does not show an address or the address shown is not current, please submit a third verification document showing the current address, which can include:<br>Certificate of tax payment<br>Utility bill<br>Note: A non-forwarding mailer will be sent to verify the Authorized Representative’s physical address.<br>The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload.</td></tr></tbody></table></figure> <p><strong>Japan: National, Toll-Free Numbers</strong></p> <figure class="wp-block-table"><table><tbody><tr><th colspan="3">Requirements for Individuals</th></tr><tr><td colspan="3">Japan National and Toll-Free numbers are not available to individuals.</td></tr></tbody></table></figure> <figure class="wp-block-table"><table><tbody><tr><th colspan="3">Requirements for Businesses</th></tr><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Japan Regulatory Bundle Application & **TNUP (Telecommunications Numbering Use Plan), if applicable</td><td>An Application must be completed and signed by the authorized representative.</td><td>Resellers should append a copy of their TNUP to the scan of their completed Application for the “Reseller Bundle”. See Notice to Resellers (November 2022)]</td></tr><tr><td>Business Name</td><td>Proof of Identity</td><td>Corporate registration document (issued within the last 6 months and valid at the time of upload)</td></tr><tr><td>Business Address</td><td>Must be in Japan, except for the “Reseller Bundle”. A PO Box is not acceptable.</td><td>Proof of Address:<br>Corporate registration document<br>If different from the corporate registration document address, provide one of the following to prove the local office address:<br>Certificate of tax payment<br>Utility bill<br>Note: A non-forwarding mailer will be sent to verify the Applicant’s physical address.<br>The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload.</td></tr><tr><td>Business Purpose</td><td>Proof of Business Purpose</td><td>Corporate registration document (issued within the last 6 months and valid at the time of upload)</td></tr><tr><td>Authorization of Representative</td><td>Proof that representative is authorized to act on behalf of the business</td><td>Provide one of the following:<br>Power of attorney<br>Corporate registration showing name of authorized representative<br>Letter on the company letterhead under seal showing the person is duly authorized to execute the contract with us</td></tr><tr><td>Name of Authorized Representative</td><td>Proof of identity</td><td>Two forms of valid photo identification are required to verify the authorized representative’s name, photo, date of birth, and address:<br>Passport<br>Driver’s license<br>Certificate of driving record<br>My Number Card*<br>“Zairyu” residency card (non-Japanese national)<br>Certificate of special permanent resident (non-Japanese national)<br>*Do not upload the back side of My Number Card</td></tr><tr><td>Address of Authorized Representative</td><td>Proof of address</td><td>If one of the authorized representative’s photo IDs (like passport) does not show an address or the address shown is not current, please submit a third verification document showing the current address, which can include:<br>Certificate of tax payment<br>Utility bill<br>Note: A non-forwarding mailer will be sent to verify the Authorized Representative’s physical address.<br>The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload.</td></tr></tbody></table></figure>

"Although documentation is not required at this time, to avoid urgent escalation we advise verifying the accuracy of any supplied information, such as collecting or checking documentary proof of the information provided. Additional information may be required in the future."

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Phonely’s platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Phonely and its customers, and do not constitute legal advice. By posting these guidelines, Phonely makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.

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