Germany - Calling Guidelines

Germany

Welcome to Phonely’s detailed guide on phone number regulations for your country. To ensure uninterrupted AI receptionist services, it’s crucial to comply with local regulations. Our comprehensive guide provides all the necessary information you need to stay compliant with country-specific phone number requirements. For further details and updates, explore our resources or contact us directly.

<figure class="wp-block-table"><table><tbody><tr><th colspan="2">Locale Summary</th></tr><tr><td><strong>Locale name</strong></td><td>Germany</td></tr><tr><td><strong>ISO code</strong></td><td>DE</td></tr><tr><td><strong>Region</strong></td><td>Europe</td></tr></tbody></table></figure> <p><strong>Numbers Summary</strong></p> <figure class="wp-block-table"><table><tbody><tr><th>Number Type</th><th>Prefix</th></tr><tr><td>Mobile</td><td>+49157, +49158</td></tr><tr><td>Toll-Free</td><td>+49800</td></tr><tr><td>National</td><td>+4932</td></tr></tbody></table></figure> <p><strong>Germany: Local Numbers</strong></p> <figure class="wp-block-table"><table><tbody><tr><th colspan="3">Requirements for Individuals</th></tr><tr><td colspan="3">German local numbers are not available to individuals.</td></tr></tbody></table></figure> <figure class="wp-block-table"><table><tbody><tr><th colspan="3">Requirements for Businesses</th></tr><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Business Name</td><td>Proof of Identity</td><td>Excerpt from the commercial register (Handelsregisterauszug)</td></tr><tr><td>Business Address</td><td>Must be within the locality or region covered by the phone number’s prefix. A PO Box is not acceptable where a local address is required.</td><td>Excerpt from the commercial register (Handelsregisterauszug) showing local address<br>Trade license (Gewerbeanmeldung) showing local address</td></tr></tbody></table></figure> <p><strong>Germany: Mobile Numbers</strong></p> <figure class="wp-block-table"><table><tbody><tr><th colspan="3">Requirements for Individuals</th></tr><tr><td colspan="3">German mobile numbers are not available to individuals.</td></tr></tbody></table></figure> <figure class="wp-block-table"><table><tbody><tr><th colspan="3">Requirements for Businesses</th></tr><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Business Name</td><td>Proof of Identity</td><td>Excerpt from the commercial register (Handelsregisterauszug)</td></tr><tr><td>Business Address</td><td>Must be within Germany</td><td>Excerpt from the commercial register (Handelsregisterauszug) showing matching address</td></tr><tr><td>German VAT number</td><td>No documentation required</td><td></td></tr><tr><td>Business Registration Number</td><td>Proof of Business Registration Number</td><td>Excerpt from the commercial register (Handelsregisterauszug) showing Business Registration Number</td></tr></tbody></table></figure> <p><strong>Germany: National Numbers</strong></p> <figure class="wp-block-table"><table><tbody><tr><th colspan="3">Requirements for Individuals</th></tr><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Name</td><td>Proof of Identity</td><td>Government-issued ID<br>German Visa<br>Passport</td></tr><tr><td>Address</td><td>Must be within Germany.</td><td>Government-issued ID showing German address</td></tr><tr><td>Date of Birth</td><td>Proof of Date of Birth</td><td>Government-issued ID showing date of birth<br>Passport</td></tr></tbody></table></figure> <figure class="wp-block-table"><table><tbody><tr><th colspan="3">Requirements for Businesses</th></tr><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Business Name</td><td>Proof of Identity</td><td>Excerpt from the commercial register (Handelsregisterauszug)</td></tr><tr><td>Business Address</td><td>Must be within Germany.</td><td>Excerpt from the commercial register (Handelsregisterauszug) showing German address<br>Trade license (Gewerbeanmeldung) showing German address</td></tr></tbody></table></figure> <p><strong>Germany: Toll-Free Numbers</strong></p> <figure class="wp-block-table"><table><tbody><tr><th colspan="3">Requirements for Individuals</th></tr><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Name</td><td>Proof of Identity</td><td>Government-issued ID<br>German Visa<br>Passport</td></tr><tr><td>Numbers Allocated</td><td>Proof of Allocation</td><td>Copy of the Allocation Letter (Zuteilungsbescheid) showing name of the person displayed on the Allocation Letter</td></tr></tbody></table></figure> <p>German toll-free numbers are allocated directly by the national regulator (BNetzA) to individuals and businesses upon application. You will need to apply for a toll-free number from BNetzA; once received we can activate it for you. The procedure for the application and activation of a toll-free number can be found here. Please note that you will need an address in Germany to apply for a toll-free number. In order to activate the number on our network, you will need to provide us the above information.</p> <figure class="wp-block-table"><table><tbody><tr><th colspan="3">Requirements for Businesses</th></tr><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Business Name</td><td>Proof of Identity</td><td>Excerpt from the commercial register (Handelsregisterauszug)</td></tr><tr><td>Numbers Allocated</td><td>Proof of Allocation</td><td>Copy of the Allocation Letter (Zuteilungsbescheid) showing name of the company displayed on the Allocation Letter</td></tr><tr><td>VAT Number</td><td>No documentation required</td><td></td></tr></tbody></table></figure> <p>German toll-free numbers are allocated directly by the national regulator (BNetzA) to individuals and businesses upon application. You will need to apply for a toll-free number from BNetzA; once received we can activate it for you. The procedure for the application and activation of a toll-free number can be found here. Please note that you will need an address in Germany to apply for a toll-free number. In order to activate the number on our network, you will need to provide us the above information.</p>

"Although documentation is not required at this time, to avoid urgent escalation we advise verifying the accuracy of any supplied information, such as collecting or checking documentary proof of the information provided. Additional information may be required in the future."

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Phonely’s platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Phonely and its customers, and do not constitute legal advice. By posting these guidelines, Phonely makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.

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